Payment & Delivery
Payment for all Items can be made by Credit Card, Paypal, or AfterPay.
If you’d like to use AfterPay as a payment method, please select it as a payment option when checking out. You’ll then be prompted to sign in if you already have an account, or to quickly create one if you’re not. AfterPay orders are shipped just as quickly as any other order, but you’re able to pay it off over 4 weeks, with no fees or interest.
PayPal and credit card automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL). This means that your payment card details are encrypted and we don’t have your numbers on file.
We take all reasonable care to keep the details of your purchase and payment secure but, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website.
By making an offer to purchase an Item, you expressly authorise us to perform credit checks and, where we feel it’s necessary, to transmit or obtain information about you from third parties from time to time, including confirming your identity and validating your credit card.
Please note that if you pay for an Item using a payment card with a foreign currency denominated account, the account will still be taken in Australian Dollars at the conversion rate applied by your payment card company at the time of processing your order.
We offer delivery WORLDWIDE! If you live outside of Australia, please ensure the product you are purchasing is able to be sent to your country (you might like to email first)
Delivery is overnight for orders received by midday AEST (Australian Eastern Standard Time)
Delivery is FREE for orders over $150, or a flat rate of $7.95 for orders less than $150 all across Australia and New Zealand
International delivery is $29 AUD
Baby carriers are sent without their cardboard box for free overnight delivery. If you would like your order sent with the cardboard box please note this in the comments at checkout – an additional postage cost will be incurred (no more than $5) due to the much higher shipping cost charged by postal companies for items shipped in a box. All instructions and packaging are included, it’s just the cardboard outer packaging that isn’t because most people throw it out anyway. Note: Some carriers don’t even arrive in a box when they’re sent to us
Delivery within Australia
Delivery is overnight!
*Please note between 2nd Nov and 14th November 2018 postage may be delayed by one day as I am travelling interstate and Mr Nurture Nest will be packing parcels outside of his full time job
We use an express courier and if you order by midday AEST you can expect to receive it the next business day. This applies to residential, business and parcel locker addresses in Australia. It is SUPER fast. Now, I’m only human and only one person so sometimes life happens – if you absolutely need your order the next day I do suggest contacting me just to make sure I can get it out on time for you, but in 99.99% of cases orders are received the next day. If you use a PO box, are rural enough not to usually receive mail to your door, or live in the Northern Territory I will need to use Australia Post which isn’t as fast, but we still process the orders quickly.
Delivery is almost always overnight, on very, very rare occasions can take up to 5 working days (I’ve never, ever seen this happen but this is what they say in their contract). If you have not received your delivery within 2 working days, please contact us via email. Please note some larger toys may incur an additional postage fee than our flat rate, and if this is the case you will be contacted after you have placed your order.
Deliveries will be left on your doorstep (or a safe place) if you are not home at the time of delivery. You can nominate a safe place to leave the item in the comments section at checkout. If you are not comfortable with this arrangement, please contact us prior to placing your order to arrange alternative delivery method. We cannot be responsible for items that are damaged or have gone missing if you haven’t elected for signature on delivery.
All delivery times are based on working days and are to be used as a guide only. Whilst we make every effort to deliver Items as soon as we are able, we will not be liable for any failure or delay to deliver the Items within the estimated timescales.
Some parcels may request a signature on delivery of your parcel. If you are out at the time of delivery, a notification card will be left. Please follow the instructions on the card to collect your Item from your local post office.
We post worldwide, however please note some brands (Tula, Lillebaby) do not allow retailers to post outside of their own country. I can only send Tula and Lillebaby to Australian addresses.
We may insist on using signature on delivery for some international orders.
A delivery address cannot be changed once we have dispatched your parcel. We will not be liable for any failure or delay to deliver the Item due to incorrect address information.
You as the purchaser are responsible for all duties and taxes requested to be paid once the item enters your country. We cannot advise on the costs of these so please look into this prior to placing your order if you are unsure. Any returns as a result of unpaid duties will need to be deducted (for shipping both ways) from your order. This is something your country enforces and each country is different so it’s something that’s out of our hands.
As a courtesy to South Australian residents, we offer local pick-up. I’m happy to drop it through your car window so you don’t have to get bub out of the car. Please note you’d like to pick up your order in the comments section and send me an email to arrange pick-up.
Cancelling Your Order Before Dispatch
If, for any reason, you wish to cancel an order before the Item has been dispatched, please email immediately (remember I often pack parcels within 5 minutes of receiving them so you can receive your order ASAP). If we have already dispatched your order, our Returns and Exchanges Policy (set out below) applies.
We post super quick as we love to get your orders out to you ASAP. Please make your selections carefully and email any questions through prior to your purchase if you’re not sure it’s the right product for you.
Returns and Exchanges Policy
We want you to be completely happy with your purchase. However, there may be a situation where you wish to return an Item for a refund or an exchange, in which case, please follow the procedure set out below
- Before sending the Item back to us please contact us via email to advise us that you wish to return your Item ([email protected]).
- Please note refunds will not include the original cost of delivery to you – this $12 will be deducted from your refund. Returning the Item to us will be at your cost, unless there is a visible defect with the product which will be assessed on an individual basis.
- We suggest using your Credit Card or PayPal rather than AfterPay if you are no confident in your purchase. AfterPay charge large fees to businesses that are not reimbursed when orders have been cancelled and therefore an administrative fee of 10% will apply to purchases using AfterPay.
- Return the Item to us in a salable condition, unused, unwashed, in the original packaging with garment and warranty tags attached (if originally supplied) within 10 days of receipt.
- Please ensure that any returned Item is securely repackaged. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you.
- Returns are not available for sale items
- Colours/patterns/prints can vary from carrier to carrier (particularly wrap conversion carriers). This is not considered a defect or fault as each carrier is unique.
Damaged or Faulty Items
In the unlikely event your Item is damaged during transit, was incorrectly sent or is faulty, we will happily discuss an exchange or a refund, provided that you follow the Returns and Exchanges Policy set out above in these Terms of Sale. Washed items cannot be returned so please take care to inspect your item prior to washing.
Woven wraps are not perfect! Some are handwoven and as such have visible nubs, slubs, and threads which in most cases are absolutely normal. If you are unsure, please take a clear photo and send us an email to discuss.
We are not able to accept “change of mind” returns on swimwear or cloth nappies out of their packaging or for Items that have been made or prepared according to your specifications, for example personalised, customised or “made to order” Items (except where these Items are faulty or damaged in transit).
Please note that gift cards and Items marked “Sale” (or similar), “Sample” or “Seconds”, are unable to be returned to us for an exchange or refund.
Method of Refund
We will provide the refund using the same payment method originally used by you to pay for your Item. Please allow up to 14 days (from the day you return the Item to us) for your refund to be processed. Note that it may take a further few days for the money to appear in your account depending on your payment method/bank or card issuer.
We may change these Terms of Sale at any time. We also reserve the right to amend, vary or remove any Items and any page of this website at any time and without notice.
Please read these Terms of Sale regularly. If you do not agree to any change we make to the Terms of Sale, then you must immediately stop using our website. Any changes made to our Terms of Sale after you have placed an order will not affect that order however, unless we are required to make the change by law.
Law and Jurisdiction
We can be reached via email at [email protected] or via phone – 0400 230 683